Privacy Policy

Template notice: this is placeholder legal content. It should be reviewed by a solicitor and updated with Fuel Recovery Experts's real data-handling practices before the site goes live.

Who we are

Fuel Recovery Experts ("we", "us", "our") provides mobile fuel drain and misfuelling recovery services. Our registered office is 16 The Winerack, Key Street, Ipswich, IP4 1FA, company registration number 15932882.

What we collect

When you request a callback or call us, we collect your name, phone number, email address (if provided), vehicle details, your location and details of the fuel issue. This is the minimum information we need to attend your vehicle and provide the service you've asked for.

How we use your data

• To respond to your callback request and arrange your callout.
• To send you confirmation and service-related communications.
• To produce invoices and job reports, including for insurance claims.
• To improve our service and, where you've agreed, for marketing purposes.

Who we share it with

We do not sell your personal data. We may share data with service providers who help us operate (e.g. hosting, email delivery) under appropriate data processing agreements.

How long we keep it

We retain job and invoice records for as long as required for accounting and legal purposes, typically six years, after which they are securely deleted.

Your rights

Under UK GDPR you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at info@fuelrecoveryexperts.co.uk.

Contact

Questions about this policy can be sent to info@fuelrecoveryexperts.co.uk or 07935 361754.